Return & Refund Policy – Stitch Story

At Stitch Story, we take pride in delivering high-quality products. Each item is carefully checked before shipping to ensure you receive the best. However, in the unlikely event that you receive a damaged product, our return and refund policy applies as follows:
*Unboxing video of the product is necessary for applying for replacement or refund. Customer must showcase the sealed packaging in the video and continue with unboxing the product. 

1. Eligibility for Returns

• Returns are only accepted if the product delivered is damaged.

• Products that are not damaged or are returned for reasons such as dislike of design, size, or color will not be eligible for return/refund.
  
  

2. Timeframe to Apply

• Customers must contact us and apply for a return/refund within 5 days of receiving the product.

• Requests made after this period will not be accepted.

3. Process for Return/Refund

• To apply for a return/refund, please contact our support team at [getintouchstitchstory@gmail.com] with your order details and photos of the damaged product.

• Once your request is reviewed and approved, we will guide you through the return process.

• Refunds will be processed to your original payment method after we receive and verify the returned product.

• Partial payments made for Cash on Delivery (COD) orders are strictly non-refundable under any circumstances.
  

4. Non-Returnable Items

• Products without proof of damage (e.g., photos) are not eligible.

• Products must be returned in unused condition with original packaging.

5. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:
getintouchstitchstory@gmail.com
+91 9038996041

Cancellation Policy 

At Stitch Story, every product is personalized and made with care to ensure the best experience for our customers. As our products involve custom designs and embroidery, we follow the cancellation policy outlined below.

1. Cancellation Within 24 Hours

Customers may request to cancel their order within 24 hours of placing the order. Eligible cancellations requested within this period will be processed without any cancellation charges.

2. Cancellation After 24 Hours

As the design and customization process begins after the initial 24-hour period, cancellations requested after this time will be subject to a 40% cancellation charge on the total order value. This charge covers the design work and resources allocated to processing your personalized order.

The remaining 60% of the order value will be eligible for a refund, subject to verification and processing.

3. How to Request a Cancellation

To request a cancellation, customers must contact the Stitch Story customer support team with their order number and cancellation request. The cancellation request will be considered based on the time elapsed since the order was placed.

4. Important Notes

• Cancellation requests must be submitted within the applicable time frame.

• Once the customization and production process has progressed, cancellation may no longer be possible.

• Any applicable cancellation charges will be communicated transparently.

• Refunds for eligible cancellations will be processed through the applicable payment method, subject to the payment provider’s processing timelines.

At Stitch Story, we appreciate your understanding that personalized products require dedicated design work and production resources. Thank you for supporting our commitment to quality and customization.