Refund policy
Return & Refund Policy – Stitch Story
At Stitch Story, we take pride in delivering high-quality products. Each item is carefully checked before shipping to ensure you receive the best. However, in the unlikely event that you receive a damaged product, our return and refund policy applies as follows:
1. Eligibility for Returns
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Returns are only accepted if the product delivered is damaged.
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Products that are not damaged or are returned for reasons such as dislike of design, size, or color will not be eligible for return/refund.
2. Timeframe to Apply
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Customers must contact us and apply for a return/refund within 5 days of receiving the product.
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Requests made after this period will not be accepted.
3. Process for Return/Refund
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To apply for a return/refund, please contact our support team at [getintouchstitchstory@gmail.com] with your order details and photos of the damaged product.
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Once your request is reviewed and approved, we will guide you through the return process.
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Refunds will be processed to your original payment method after we receive and verify the returned product.
4. Non-Returnable Items
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Products without proof of damage (e.g., photos) are not eligible.
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Products must be returned in unused condition with original packaging.
5. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
getintouchstitchstory@gmail.com
+91 9038996041